iLucki Casino Privacy Policy

Who Controls Your Data

The data controller responsible for personal data collected through iluckislots.com is Antillephone N.V., a company registered and operating under the laws of Curacao, with offices at Fransche Bloemweg 4, Willemstad, Curacao. Antillephone N.V. holds Curacao eGaming Licence No. 8048/JAZ2019-015 and is the legal operator of iLucki Casino. For all personal data requests and privacy-related queries, contact us at [email protected].

What Data We Collect

We collect personal data through several points of interaction with our platform:

During registration, we collect your full legal name, date of birth, residential address, email address, and the password you create for your account. During the KYC identity verification process, we collect copies of government-issued photo identification (such as a passport or driver’s licence) and proof of address (such as a utility bill or bank statement). During payment transactions, we collect information about the deposit and withdrawal methods you use, including card details (processed and encrypted by our payment service providers), e-wallet account identifiers, and cryptocurrency wallet addresses. Technical data collected automatically includes your IP address, browser type and version, device identifiers, operating system, session duration, pages visited, and game activity logs. Cookie data and analytics data are also collected as described in the Cookies section below.

Why We Process Your Data and the Legal Basis

We process your registration and KYC data because it is necessary to perform our contract with you (providing casino services) and to comply with legal obligations under Curacao anti-money laundering regulations. Payment data is processed to execute and record transactions and to comply with financial reporting obligations. Technical and behavioural data is processed on the basis of our legitimate interests in ensuring platform security, detecting fraud, and improving the quality of our services. Marketing communications, where applicable, are sent on the basis of your consent, which you may withdraw at any time.

We share your personal data with third parties only where necessary for the operation of our services or where required by law. Payment service providers including the processors for Visa, Mastercard, Skrill, Neteller, Paysafecard, MiFinity, and cryptocurrency networks receive transaction data necessary to process your deposits and withdrawals. KYC and identity verification service providers receive copies of the documents you submit for verification purposes. Game software providers including Pragmatic Play, Evolution Gaming, NetEnt, Play’n GO, Nolimit City, and other studios in our catalogue may receive a session token and game activity data to enable game functionality and audit RTP compliance. We do not sell personal data to third parties for marketing purposes.

How Long We Keep Your Data

We retain your account data, including registration details, KYC documents, and transaction records, for a minimum of five years following account closure, in accordance with our obligations under Curacao anti-money laundering regulations. Game activity logs and session data are retained for a minimum of three years. After the relevant retention period expires, data is deleted or anonymised. If you request account closure, your data is placed in a restricted processing state and held for the required regulatory retention period before deletion.

Your Rights as a Data Subject

Depending on your jurisdiction, you may have the right to access the personal data we hold about you, request correction of inaccurate data, request erasure of data where there is no lawful basis for continued processing, object to processing carried out on the basis of our legitimate interests, request restriction of processing while a dispute is under review, and request a copy of your data in a portable format. To exercise any of these rights, submit a written request to [email protected] with your full name and registered email address. We will respond within 30 days. Note that certain data must be retained regardless of erasure requests due to our regulatory obligations.

International Data Transfers

Antillephone N.V. is headquartered in Curacao. Data processed in connection with your account may be transferred to and stored on servers located outside your country of residence. Where such transfers involve personal data subject to additional legal protections, we implement appropriate safeguards including contractual clauses with our data processors to ensure an equivalent level of protection.

Cookies and Analytics

iLucki uses cookies and similar tracking technologies on iluckislots.com. Strictly necessary cookies are required for the site to function and cannot be disabled. Functional cookies remember your preferences such as language and login state. Analytics cookies, supplied by third-party tools, collect anonymised data about site usage to help us improve platform performance. Marketing cookies, if enabled, track browsing behaviour to deliver relevant promotional content. You can manage cookie preferences through the cookie consent tool displayed on your first visit to the site, or through your browser settings. Disabling analytics or marketing cookies does not affect your ability to use the casino.

Complaints to a Supervisory Authority

If you believe we have processed your personal data unlawfully, you have the right to lodge a complaint with the appropriate data protection supervisory authority in your jurisdiction. We encourage you to contact us at [email protected] first so we can attempt to resolve the concern directly before escalation.

Contacting Us About Privacy

For all privacy-related requests, including data access, correction, erasure, objection, and portability requests, write to us at [email protected]. Include your full name, your registered email address, and a description of your request. Requests submitted without sufficient identifying information may be delayed while we verify your identity.